Ge99 Privacy Policy — Our Commitment to Protecting Your Information

01 Introduction

Ge99 (ge99.onl) is one of Bangladesh's most trusted online gaming platforms. We believe every member's privacy deserves the highest level of protection. This privacy policy applies to all users of the ge99.onl website and mobile app.

This privacy policy explains in detail what personal information ge99 collects, why it is collected, how it is used, and the steps we take to protect it. Please read this policy carefully before using any ge99 service.

Ge99's privacy policy is built in line with international data protection standards. We never sell your information to advertisers or third parties.

02 What Information Is Collected

Ge99 collects two types of information from you — data you provide directly and data collected automatically. Full details are listed below:

03 How We Collect Your Data

Ge99 collects your information through several methods. Each one is fully lawful and transparent:

• Registration Form: When registering, you voluntarily provide your name, email address, mobile number, and other relevant details.
• KYC Process: A photo of your national ID or passport must be uploaded for identity verification.
• Transaction Records: Payment details are automatically recorded when deposits and withdrawals are made.
• Cookies & Tracking: Information is collected through cookies and web beacons while you browse the website.
• Customer Service Contact: Conversations during live chat or email support may be recorded.
• Mobile App: When you use the ge99 app, information is collected based on the device permissions you have granted.

04 How Your Information Is Used

Ge99 uses the data it collects only for specific, legitimate purposes. The main reasons your information is used are:

• Creating and managing your account and ensuring its security.
• Processing deposits, withdrawals, and all other financial transactions.
• Completing KYC verification and age confirmation.
• Providing personalized game recommendations and a tailored experience based on your preferences.
• Keeping you informed about promotions, bonuses, and special offers.
• Monitoring and supporting responsible gaming practices.
• Preventing fraud, money laundering, and other illegal activities.
• Analyzing and improving the platform's technical performance and development.
• Meeting legal obligations and fulfilling regulatory requirements.

05 Data Sharing Policy

Ge99 never sells your personal data to third parties. However, information may be shared in the following limited circumstances:

• Payment Processors: Only the minimum necessary information is shared to process transactions via bKash, Nagad, Rocket, or your bank. All these partners operate under strict confidentiality agreements.
• Identity Verification Services: Trusted third-party verification services may be used to complete the KYC process.
• Legal Obligations: If required by a court order, government request, or legal process, ge99 will comply with the obligation to disclose information.
• Fraud Prevention: We may cooperate with relevant authorities in the investigation of suspicious activity.
• Business Transfers: In the event of a business merger or acquisition, your data may be transferred to the new owner, but this privacy policy will remain in effect.

06 Cookie Policy

Ge99 uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help improve your website experience.

You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of some ge99 services.

07 Data Protection Measures

Ge99 uses industry-standard technology and processes to protect your information. The key components of our security framework are:

• SSL/TLS Encryption: All data exchanged between your browser and ge99 servers is secured with 256-bit SSL encryption.
• Data Encryption: Sensitive data, particularly financial and identity-related information, is stored in encrypted form on our servers.
• Access Controls: Only authorized personnel may access member information, and only when necessary.
• Regular Security Audits: ge99's systems undergo regular security audits and penetration testing.
• Firewall & DDoS Protection: Advanced firewall and cyber attack prevention systems are actively in place.
• Two-Factor Authentication (2FA): Two-factor authentication is available to add an extra layer of security to your account.

08 Data Retention Period

Ge99 does not retain your data longer than necessary. Retention periods vary depending on the type and purpose of the data:

• Account Information: Retained for the duration of account activity and for a minimum of 5 years after closure (as required by law).
• Transaction Records: Retained for a minimum of 7 years due to financial regulatory requirements.
• Customer Service Contact: Retained for up to 2 years after the last point of contact.
• Cookies & Session Data: Varies by cookie type — from session-only up to a maximum of 1 year.
• KYC Documents: After verification, data may be retained for 5–10 years as required by law.

Once the retention period expires, data is securely deleted or anonymized.

09 Your Rights

Under ge99's privacy policy, you have the following rights:

To exercise any of these rights, contact the ge99 support team. We aim to respond within 30 business days.

10 Children's Privacy

Ge99 is strictly for adults — no one under 18 may use ge99. We do not knowingly collect any information from minors.

If we discover that a minor has registered on ge99, the account will be closed immediately and all collected data will be deleted. If a parent or guardian suspects their child is using ge99, please contact our support team right away.

11 Policy Changes

Ge99 may update this privacy policy from time to time. Changes may be prompted by:

• Staying compliant with legal or regulatory changes.
• Addition of new services or technologies.
• Improvements based on user feedback and suggestions.
• Improving security measures.

For significant changes, we will send a notification to your registered email or mobile number and display an announcement on the site. Continued use of ge99 after any changes will be taken as your acceptance of the updated policy.

12 Contact

For any questions, complaints, or requests regarding the Privacy Policy, please contact the ge99 support team:

• Email: [email protected]
• Live Chat: Directly via live chat on ge99.onl.
• Response Time: We typically respond within 24–72 hours.

We take all privacy-related concerns seriously and aim to resolve them as quickly as possible.